Return & Refund

Southbound Apparel does not accept returns or exchanges unless the item(s) received are defective or incorrect.

  1. Claims must be submitted within 14 business days of the date you receive your order. Any request submitted after this 14-business-day window will be considered expired and will not be eligible for a replacement, refund, return, or exchange.
  2. Eligible merchandise must be unworn, unwashed, and free of any damage, stains, odors, or other signs of use.
  3. If your claim is approved, a refund will be issued for the original amount paid for the merchandise in the form of online store credit or a gift card. Original shipping charges, taxes, and other fees associated with the order are non-refundable.
  4. Southbound Apparel reserves the right to determine whether an item qualifies as defective or was shipped incorrectly. Items that show signs of normal wear, improper care, washing, drying, alterations, or accidental damage are not considered defective.

CHANGING OR CANCELING YOUR ORDER

Once an order has been placed, it cannot be canceled, modified, or adjusted.

Please carefully review your order details, including size, color, quantity, and shipping information, before completing your purchase.

DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from the item listed on your order confirmation, please contact Southbound Apparel for assistance.

To help us resolve your claim quickly:

  • Contact us within 14 business days of receiving your order.
  • Include clear photos of the defective or incorrect item.
  • Include a photo of the original packaging when applicable.
  • Provide your full name and order number.
  • Include the full name and description of the item in question.
  • Briefly explain the issue with the item.

Southbound Apparel may request additional information or photographs before approving a return, replacement, or store credit.

If an item is determined to be defective or incorrect, Southbound Apparel will provide instructions for the next steps.

FINAL SALE

All items designated as FINAL SALE are not eligible for returns, exchanges, refunds, replacements, or store credit.

Items purchased during promotional events, clearance sales, special sales, limited-time offers, or other designated final-sale promotions may be considered FINAL SALE and are not eligible for return or exchange.

All sales are final for items specifically identified as FINAL SALE at the time of purchase.

IMPORTANT NOTE

Southbound Apparel is not responsible for damage resulting from improper washing, drying, ironing, alterations, misuse, or failure to follow the care instructions provided with the garment.

By completing a purchase from Southbound Apparel, you acknowledge and agree to the terms of this Refund & Return Policy.